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Karen Laursen

Karen Laursen

Mortgage Analyst

karen.laursen@fundingfirm.com.au

Karen has more than 30 years experience in the Finance Sector, most recently being National Broker Support Manager for Mortgage Express and previously, Academy Manager (A.M.P) for new to Industry Brokers in Loan Market QLD & VIC, amongst other assorted leadership roles with two of the four majors in the Australian marketplace. Karen is passionate about driving change and effectively supporting dynamic environments that are focused on exceptional customer service, coaching and mentoring to world’s best practise. Implementation of change and new projects that improve internal and external customer service are a speciality. She is an experienced facilitator, recognised as an experienced business coach and mentor as well as a developer of quality customer relationship training material.