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COVID-19

We are on the journey with you

Here at Ausbuild we are continuing to work tirelessly to ensure minimal disruption to the construction of your new home as we deal with the daily uncertainty around the COVID-19 outbreak.

Our Response To COVID-19

We know you have very valid concerns about COVID-19 and what it means if you are currently building a new Ausbuild home or considering investing in an Ausbuild community.

If you are an existing customer, we are still building your new home.

If you are a potential customer, we are still selling Home and Land and are operational and up and running.


There are a few important things to note about our business, regardless of what stage you are at in your build journey, after the most recent Federal Government announcement regarding the Government's COVID-19 protection measures:

  • Our display homes, finance and land centres are now ‘open by appointment only’. 
  • Our private display appointments will adhere to rigorous social distancing protocols and hygiene measures
  • Our Expressions Design Studio remain open for private appointments with very tight access regulations, social distancing protocols and increased hygiene measures in place
  • Our office-based team members are dispersed across our workplaces with many working from home with modified systems allowing them to work remotely and seamlessly. We’ve embraced this change and are all more digitally connected than ever
  • Our construction teams are continuing to supervise and oversee all jobs that are currently on site
  • Our trades are continuing to work on site adopting rigorous distance and safety measures 
  • We will continue to pass all deposits and preliminary contracts through our work pipeline to ensure all current new home contracts can commence construction as quickly as possible
  • We have the necessary products and building supplies to complete jobs currently underway


To Our Existing Clients

Should you have any queries about your new home project, please reach out to your usual Ausbuild contact, call  07 3245 0600 and we will direct your call, or send an email to support@ausbuild.com.au

We are continuing to work within the time-frames defined in your building contract at this stage.


To Our Potential Clients

For those just starting their journey, we are still very much open and eager to assist you. Our sales teams and now working

Our display homes, finance centres and land sales centres are now ‘open by appointment only’ to ensure your experience is free from concern. We have established virtual meeting protocols for our home, land and finance consultants and at this time you can:

  • Book a private appointment to visit one of our display homes by calling 1800 377 378
  • View our home designs and residential communities online
  • Experience our display homes using virtual tours
  • Submit an online enquiry at any time
  • Contact us at any time on 1800 377 378


To Our Subcontractors and Tradespeople

We are working alongside you and with our suppliers to ensure we can deliver the materials we all need to keep building homes and townhouses safely.

In this time of uncertainty, we understand how many of you must be feeling. We remain committed to delivering the quality service and high standards to which you have come to expect. Together with the QMBA, HIA and our peers, we are continuing to advocate to the federal and state governments that the Building and Construction industry remains an ongoing essential service.

Thank you for your patience and understanding in this unprecedented time. We will provide further updates as circumstances change.

Sincerely

Ausbuild Joint Managing Directors